Once you decide you definitely want to go ahead and book, we prepare a booking disclaimer email for you to reply to. Once read, agreed and replied to, this serves as a contract between us and gives us both peace of mind. You have the peace of mind that we won’t let you down. In the unlikely (but not impossible) situation of the Artist you book becoming ill, then we will offer an equal or higher quality replacement. If that doesn’t suit you, we will return any deposit you’ve paid with no questions asked.
A holding deposit allows us to fully commit to your booking and in general it is non-refundable as we will be refusing other work on the same date once you book.
However, once you’ve committed and wanted to book with us, it’s unlikely that you will change your mind. If you cancel within 2 months of the actual event, we do have to ask for the full amount to compensate for lost earnings. The amount of the deposit is usually around 30 – 50% – it does depend on the scale of the booking.
Yes absolutely you can. We can also usually offer a discount on a 2nd act if you are definitely booking a 1st one. This is easier for you and us – fewer points of contact, more efficient in terms of communication and only one account to pay to for the different acts. We can offer set packages that are tried and tested or you can create your own package with the acts that most take your fancy. A flexible and helpful approach means you are never pressured into any one act and we know that sometimes the budget has to rule the what the heart wants. You may like the idea of a solo harp, but maybe more realistic would be a solo cello or guitar – cheaper but still a wonderful solo instrument.
Yes – from our setlists available. We can of course look into requests and definitely provide them if you pay extra for professional versions to be created by our arrangers if they’re not available to purchase by our artists. For example, Sky Atlantic were doing a press screening of a final series episode of Game of Thrones and asked us to play a set and include the theme tune. So Martin, one of our arrangers, made a quartet version which we played for the 1st time in the National Theatre: please click here
However, since we only work with professional musicians, they have a great range of music to chose from anyway and most of our clients chose music that is already there in their repertoire. We realise that you are busy but want to be involved in the choice of music. For weddings, we can offer through a good shortlist of ceremony tunes for you to choose from. For general background music, if you want to make a complete setlist in order from our music you can. If you don’t have time to do this, you can just scan over the list and then let us know if there are any tunes you don’t want us to play and then we’ll chose the rest of the music.
Our artists are great at knowing what music will suit the atmosphere and tailoring the setlist moment by moment in the live event. They may play more uptempo to get people buzzing or maintain the atmosphere in the room. Or maybe more relaxing tunes to help create a certain mood in keeping with the venue and type of event.
It’s a good idea to check if the venue has any ‘rules’ on live music. There may be ‘neighbours’ that mean no amplified music is allowed – or sometimes only at a soft volume. This extends to decibel limiters in certain venues. Or they may ask to see our Public Liability Insurance (which we have.)
If you’re too busy, we can do this for you and are always happy to talk to venues about the kind of act that you want to book from us. Once they see how professional and experienced we are, things are usually simple and in fact we’re now recommended by venues that we only played in once because they liked our approach.
Not much – some chairs for certain acts, like string quartets. That’s easily sorted through the venue. As is a power point usually for any acts that need to plug in a small amp. Some acts ask for refreshments and if you’re able to provide light refreshments/sandwiches for any act that is at your event for more than 2 hours, it always brings out the best in musicians. Playing live music is physically demanding as well as involving a very high level of mental focus. Therefore, when we have a break, to eat something recharges the batteries and allows us to maintain the high standards more easily. Of course, water and soft drinks are a basic requirement for all events.
Apart from some DJs, bands and more deliberately more informal acts, most event musicians wear suits (gents) and dress/heels (ladies). The last thing you want is someone scruffy lowering the tone of the big day or night, so smart dress is a basic, along with the requisite musical talent.
We find that most aspects of the live music can be sorted out over the phone and by e mail – however, if a face to face meeting is required, then we will be more than happy to come over to the venue and meet you for an additional fee. Should you be booking a few acts and want someone on the day to co ordinate all the music, then this is a service that we can also provide.
All acts are happy to hear any requests at the event itself and if they know the tune, they’ll be delighted to play it. If not, they’ll try and play something similiar.
Yes. We only ever work with professional musicians who are excellent at what they do. Everyone who works for Liquid Strings has studied music and some to an extremely high level. But all play and teach and record music as their living and are therefore truly professional musicians. In the case of our DJs, they are highly experienced and work in events on a very regular basis.
100% yes! We hate technical jargon about music and there’s no need for it. No question is too silly to ask and we like to explain and guide when it comes to music – as that’s our field of expertise. Our aim is always to keep everything as simple and clear as possible. We know that music is just one aspect of the event, so there’s no need to complicate anything with a bunch of technical terms.